Refund policy
* Adorn press-on nails are a final sale. Please make note before purchasing. *
We do our best to ensure that our customers are 100% satisfied with their purchase.
We want our customers to get their orders as quickly as possible, so no cancellations are allowed as our team gets to work quickly once payment has been made.
If you are not completely satisfied with your order, please contact us at info@adornpressonnails.com within 14 days of receiving your merchandise and we will be happy to find a solution.
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Return
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@adornpressonnails.com. If your return is accepted, we’ll send you a instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@adornpressonnails.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
- Shipping and handling fees
- Gift cards.
- Clearance sale
- Custom size set
- Shipping cost ($8.99) for free shipping items
Unfortunately, customer is responsible for any additional shipping cost.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Please remember it can take some time for your bank or credit card company to process and post the refund too.